Office Diagnostics This page explains the results of the Microsoft Office Diagnostics that you just ran. You may also see suggestions on how to improve the health of your computer and your installation of the 2007 Microsoft Office system. The contents of this article only apply to the results that are displayed after running Microsoft Office Diagnostics. If you have not yet run Microsoft Office Diagnostics, please follow the instructions outlined in Diagnose and repair crashing Office programs by using Office Diagnostics. If the issue is not resolved by following the steps outlined below, please refer to the More resources section at the bottom of this article to be pointed to other resources that may help.

 Note   It may be helpful to print or bookmark this page for future reference.

Diagnostic Results

None of the Microsoft Office Diagnostics found any problems.

More resources


Setup Diagnostic — File corruption or altered file

The Setup Diagnostic repaired problems with your installation of Microsoft Office. Your Microsoft Office programs should now function correctly.

If your Microsoft Office programs continue to crash, the source of the problem may be a hardware failure or hardware configuration problem. Review the results of the Disk and Memory Diagnostics to determine if a hardware failure is affecting your installation of the 2007 Office release.

More resources


Setup Diagnostic — Missing media

The Setup Diagnostic was not completed because a valid source was not found. Either the local installation source is missing, or the original source that was used to install Microsoft Office is not available to the repair process. You may need to provide the original source to allow this diagnostic to run successfully. Valid sources for the 2007 Office release include the following:

  • Your 2007 Office release installation CD
  • An installation disk or repair CD provided by the vendor of your computer
  • A connection to a network installation of the 2007 Office release

After you obtain access to a valid source, run Office Diagnostics again.

More resources


Disk Diagnostic — Failure of hard disk predicted

The Self-Monitoring, Analysis, and Reporting Technology (SMART) feature of your hard disk has found errors that may indicate that the hard disk is likely to fail. SMART is a feature that some disk drive manufacturers provide to give users advance notice of potential hard disk failure. Instability in your Microsoft Office programs may be the result of these hard disk drive errors.

 Note   This result can indicate a severe problem, but some hard disks may not accurately report their results.

We recommend that you do the following:

  1. Back up your important data immediately.
  2. Check the results of other diagnostics, and follow the instructions for resolving any issues that the other diagnostics have reported. After you resolve those issues, run Microsoft Office Diagnostics again to see if this Disk Diagnostic issue is resolved.
  3. If you continue to get this result, contact someone, such as the vendor of your computer or hard disk.

More resources


Disk Diagnostic — Errors in system event log

The Disk Diagnostic found evidence of hardware errors. Instability in your Microsoft Office programs may be the result of these hardware errors.

This result occurs if one of the following has happened recently:

  • The Self-Monitoring, Analysis, and Reporting Technology (SMART) feature of your hard disk has found errors. SMART is a feature that some disk drive manufacturers provide to give users advance notice of potential hard disk failure.
  • Microsoft Office Diagnostics has found blocked-out (failed) sectors on your hard disk.
  • Microsoft Office has had trouble accessing files from the hard disk; it needs these files to function properly.

We recommend that you do the following:

  1. Check the results of other diagnostics, and follow the instructions for resolving any issues that the diagnostics have reported. After you resolve those issues, run Microsoft Office Diagnostics again to see if this Disk Diagnostic issue is resolved.
  2. If you continue to get this result, contact someone, such as the vendor of your computer or hard disk.

More resources


Memory Diagnostic — RAM failure

The Memory Diagnostic found evidence of failure in the random access memory (RAM).

We recommend that you do the following:

  1. Check the results of other diagnostics, and follow the instructions for resolving any issues that the diagnostics have reported. After you resolve those issues, run Microsoft Office Diagnostics again to see if this Memory Diagnostic issue is resolved.
  2. If you continue to get this result, do either of the following:

More resources


Memory Diagnostic — User is not an administrator

The Memory Diagnostic was unable to run because you do not have administrative rights on this computer. To successfully run the Memory Diagnostic, someone with administrative rights must log on to this computer and run Microsoft Office Diagnostics.

More resources


Update Diagnostic — Installation is out of date

The Update Diagnostic determined that your installation of Microsoft Office does not have the latest service packs installed. Installing service packs improves stability. We recommend that you visit Downloads on Microsoft Office Online, and then, under Office Update, click Check for Updates.

More resources


Compatibility Diagnostic — Conflicting versions of Outlook found

The Compatibility Diagnostic identified conflicting versions of Microsoft Office Outlook. To remove the version of Outlook from your computer that you do not want, do the following:

  • Microsoft Windows Vista    
    1. Click the Start button, and then click Control Panel.
    2. Click Uninstall a program.

 Note   In Classic view, double-click Programs and Features.

  1. Select the version of Outlook that you do not want, and then click Uninstall.
  • Microsoft Windows XP    
  1. Click Start, and then click Control Panel.
  2. Double-click Add or Remove Programs.
  3. Select the version of Outlook that you do not want, and then click Remove.

More resources


Setup Diagnostic — Test canceled

The Setup Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.

 Note   The Setup Diagnostic can take 15 minutes or longer to run in certain circumstances.

More resources


Setup Diagnostic — No problems found

The Setup Diagnostic found no problems with your installation of Microsoft Office.

More resources


Disk Diagnostic — No problems found

The Disk Diagnostic found no problems with your hard disk.

More resources


Disk Diagnostic — Test canceled

The Disk Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.

More resources


Disk Diagnostic — Disabled by system administrator

The Disk Diagnostic was disabled by your system administrator. For more information, contact your system administrator.

More resources


Setup Diagnostic — Disabled by system administrator

The Setup Diagnostic was disabled by your system administrator. For more information, contact your system administrator.

More resources


Memory Diagnostic — No problems found

The Memory Diagnostic found no problems with your system's random access memory (RAM).

More resources


Memory Diagnostic — Too many programs in use

The Memory Diagnostic failed to run because too many other programs were consuming the system resources that the diagnostic requires to run successfully. Close all other programs, and then try running Microsoft Office Diagnostics again.

More resources


Memory Diagnostic — Disabled on server systems

For security reasons, the Memory Diagnostic is disabled by default from running on server versions of Microsoft Windows. For more information, do the following:

More resources


Memory Diagnostic — Test canceled

The Memory Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.

More resources


Memory Diagnostic — Disabled by system administrator

The Memory Diagnostic was disabled by your system administrator. For more information, contact your system administrator.

More resources


Update Diagnostic — No problems found

The Update Diagnostic verified that your system has all the latest Microsoft Office updates installed.

More resources


Update Diagnostic — Test canceled

The Update Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.

More resources


Update Diagnostic — Disabled by system administrator

The Update Diagnostic was disabled by your system administrator. For more information, contact your system administrator.

More resources


Update Diagnostic  — Unable to access a required file

The Update Diagnostic was unable to run because it requires a file that you have chosen not to download. To give Microsoft Office permission to download this file, do one of the following in one of these 2007 Office release programs:

    Access, Excel, PowerPoint, or Word

    1. Click the Office ButtonButton image, and then click Access Options, Excel Options, PowerPoint Options, or Word Options.
    2. Click Trust Center, click Trust Center Settings, and then click Privacy Options.
    3. Select the Download a file periodically that helps determine system problems check box.
    4. Wait about a week to allow the file to be downloaded, and then run Microsoft Office Diagnostics again.

    Visio, Outlook, Publisher, or InfoPath

  1. On the Tools menu, click Trust Center, and then click Privacy Options.
  2. Select the Download a file periodically that helps determine system problems check box.
  3. Wait about a week to allow the file to be downloaded, and then run Microsoft Office Diagnostics again.

    Example

More resources


Update Diagnostic — Microsoft Office was updated

The Update Diagnostic determined that your installation of the 2007 Office release was recently updated successfully with the latest service pack. Your installation of the 2007 Office release is now up to date.

More resources


Compatibility Diagnostic — No problems found

The Compatibility Diagnostic found no compatibility problems.

More resources


Compatibility Diagnostic — Disabled by system administrator

The Compatibility Diagnostic was disabled by your system administrator. For more information, contact your system administrator.

More resources


Check for known solutions — Test canceled

The Check for Solutions Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.

More resources


Check for known solutions — Disabled by system administrator

The Check for Solutions Diagnostic was disabled by your system administrator. For more information, contact your system administrator.

More resources


Check for known solutions — Unable to connect to server

The Check for Solutions Diagnostic was unable to connect to the required server to find solutions.

More resources


Check for known solutions — No issues found

The Check for Solutions Diagnostic successfully scanned your system for problems and checked for known solutions. It found no issues that require your attention.

More resources


Update Diagnostic — Beta installation is out of date

The Update Diagnostic determined that your installation of the 2007 Office release (Beta) is not the most current version. We recommend that you get the newer version.

More resources


Setup Diagnostic — Blocked by other programs

The Setup Diagnostic was unable to run because the Microsoft Windows Installer was already in use by another program. To successfully run the Setup Diagnostic, try the following:

  1. Close all other programs, and then run Microsoft Office Diagnostics again.
  2. If the test still does not run successfully, restart Windows, and then run Office Diagnostics again.

More resources


Setup Diagnostic — User is not an administrator

The Setup Diagnostic was unable to run because you do not have administrative rights on this computer. To successfully run the Setup Diagnostic, someone with administrative rights must log on to this computer and run Office Diagnostics.

More resources


More resources

If no problems were found, or if none of the solutions above solve your problem, consider trying some of the following resources.

Recover a program that is not responding

When your program has 'crashed' and is not responding, use the information in the following article for assistance Recover a program that is not responding.

Microsoft Office Diagnostics

For more information on how Microsoft Office Diagnostics works, see the article Diagnose and repair crashing Office programs by using Office Diagnostics.

Microsoft Update

For some options that you can use to keep the 2007 Office release and your other Microsoft software updated regularly, see the article Keep your computer updated by using Microsoft Update.

Security and safety

Systems can malfunction if they are compromised by a virus, spyware, or other malicious software (also called malware). For information and tools that you can use to help protect your computer, visit the Microsoft Online Safety site.

Microsoft support services

To help identify the source of your problem, see the Office Diagnostics Solution Center.

Office Communities

You may be able to get answers from participants in the Microsoft Office Communities discussion group. (Some of the participants in Microsoft Office Communities are professionals who may request a fee for their services.) The Microsoft Product Support discussion groups home page explains how to join and take advantage of the experience of thousands of individuals.